Contact Us

This page explains how to get in touch with the editorial team at Online Casino Sites, what we can realistically help with, and where to go instead when your question is really for a casino operator, a state regulator or a support organization. If you have spotted an error in a review, want to query a rating, or need help understanding a bonus term you have been quoted, this is the right place to start.

One thing to be clear about up front: we are a research and comparison publisher, not a gambling operator. We do not hold player accounts, take deposits, process withdrawals, issue bonuses or have any ability to release funds. If your message is about money sitting in a casino account, we can point you toward the correct escalation route, but we cannot resolve it for you.

Reaching the editorial team

Messages sent through the contact form on thehappykidcompany.com reach the editorial desk. Austin Peterson oversees the casino research and guides published here, and factual corrections are reviewed against the sources we used at the time of writing.

To get a useful answer quickly, include:

• The page you are writing about — the URL or the exact headline, since offers appear across several guides
• The specific claim — a quoted line is far more useful than "the bonus page is wrong"
• Your state — availability, payment methods and promotions differ enormously between states, and a term that is accurate in one place may not apply in another
• Evidence, where you have it — a screenshot of terms, an email from an operator or a link to a regulator notice
• Dates — when you saw the offer, when you deposited, when you requested a payout

We do not publish reader correspondence, and we do not pass your details to casino brands. We also cannot give legal advice, tax advice or advice on whether a particular site is lawful for you to use where you live.

What we can help with — and what we can't

Ask us	Ask the operator or regulator
Corrections to a review, rating or bonus description	Closing your account or reversing a deposit
How wagering requirements, cashout caps or max bonus bets generally work	Why your specific bonus balance was voided
What a payment method usually means for withdrawal timing	Why your withdrawal is still pending
How our ranking method works and why a site placed where it did	Document requests during KYC or source-of-funds checks
Suggestions for topics or sites we should research	Formal complaints and dispute escalation

Complaints about a casino: the order to work through

1. Raise it with the operator in writing. Use the site's own complaints procedure, keep it factual, and ask for a reference number. Keep every reply.
2. Escalate internally. Most operators have a second-tier or management review stage before anything leaves the company.
3. Take it to the regulator or dispute body. For a state-licensed casino, that is the gaming regulator in the state that issued the license — for example a state gaming commission or division of gaming enforcement. Offshore brands fall outside US state regulation, which materially limits what recourse you have.
4. Tell us, if a pattern emerges. We cannot arbitrate, but repeated documented problems with payouts, verification or bonus voiding feed into how we assess a site.

How commercial relationships work here

Online Casino Sites earns commission when a reader signs up through some of the links on this site. That funding model does not decide rank order or editorial ratings, and a brand cannot buy a better score or a kinder write-up. Where an offer is commercial, we say so, and the conditions attached to it sit next to the offer rather than buried in a footnote. If you believe a page reads like an advertisement rather than an assessment, that is a fair thing to write to us about.

Questions about ranked sites

The ranked list on this site is the most common reason readers get in touch, usually to ask why a headline percentage doesn't translate into the value it appears to promise. A few of the entries, and the caveats we would repeat in any reply:

Raging Bull — 410% up to $10,000 + 50 free spins

It leads our list because the headline combines a very high match percentage with a spins component and a large stated ceiling, which is unusual even among sweepstakes-style and offshore-facing brands. Our rating of 10.0 is an editorial score, not a customer-review average. Read the caveat plainly: a six-figure-looking maximum is reachable only with a correspondingly large deposit, and match bonuses of this size normally carry heavy playthrough, maximum bet limits while a bonus is active, and caps on what can be withdrawn from bonus funds. Free spins usually lock to named games. Our chief reservation is that the advertised ceiling is the least relevant number in the offer for most readers.

Magician Bet — 101% no wagering

This one is on the list for the opposite reason to the one above. A no-wagering structure means the credited amount is not tied to a playthrough multiple, which removes the single biggest reason players lose bonus value. Rated 9.9. The limitation: "no wagering" does not automatically mean "no conditions" — expect minimum deposit thresholds, game eligibility rules and potentially a cap on winnings from the bonus portion. A 101% match is also modest against the headline numbers elsewhere on the page, so the trade is clarity for size.

Slots of Vegas — 375% plus 50 free spins on Cash Chaser

Included because the spins are tied to a specific named title, which tells you more than a vague "50 spins" ever does — you know the game, and you can look up its RTP and volatility before committing. Rated 9.7. Drawback: game-specific spins are worth checking closely, because spin value is often fixed at the minimum stake, and winnings from spins are frequently treated as bonus funds subject to the same playthrough as the 375% match.

Uptown Aces — 600% for new players

The highest match percentage in our top ten, rated 9.6, and worth a look if you intend to deposit a small amount and want the largest possible starting balance. The trade-off is predictable: the higher the multiple, the tighter the conditions tend to be — typically a low maximum cashout, a restricted game list, and a smaller qualifying deposit range than the percentage suggests. Confirm the cap before you deposit, not after.

Reading an offer before you write to us

Most contact messages about bonuses are answered by five numbers in the terms. Check them in this order:

• Wagering requirement — the multiple of bonus (or bonus plus deposit) you must stake before withdrawal is possible
• Maximum bonus bet — a per-spin or per-hand ceiling while bonus funds are live; breaching it can void the balance
• Cashout limit — the maximum you can withdraw from bonus winnings, regardless of what the balance shows
• Expiry — how many days the bonus and any free spins survive
• Game weighting — slots often count 100%, while blackjack, roulette and baccarat may count 10% or nothing at all

Money questions we get asked most

We do not process payments, but we can explain the mechanics. Deposits at US-facing casinos generally run through debit cards, credit cards (card issuers sometimes decline gambling transactions outright), ACH or e-check, bank transfer, and in some cases e-wallets or crypto. PayPal availability is limited and tends to appear only at state-licensed operators, so verify it rather than assuming it. Minimum deposits are commonly modest, but a bonus may set its own higher qualifying minimum — the Bets.FM offer quoted on this site, for instance, is denominated partly in crypto terms, which carries its own conversion and volatility considerations.

On the way out, expect three timings stacked together: the operator's internal approval window, identity verification if it hasn't already been completed, and the payment rail itself. Bank transfers and checks are slower than e-wallets or crypto. Withdrawal minimums, monthly or weekly withdrawal limits and occasional processing fees all vary by operator and method, so read the cashier page of the specific site. Nobody can guarantee a payout timeframe, and we won't pretend otherwise.

Verification and account checks

Know Your Customer checks are standard, not a sign of trouble. You will usually be asked for photo ID, proof of address and proof of the payment instrument used. Larger or unusual activity can trigger source-of-funds requests. The practical advice: complete verification when you open the account rather than when you first try to withdraw, and make sure the name on your payment method matches the name on the account exactly. Mismatches are the single most common cause of the delays readers write to us about.

What these sites offer beyond the headline bonus

The brands we cover span slots — including progressive jackpot titles — table games such as blackjack, roulette and baccarat, video poker, and live dealer rooms streamed with human croupiers. Some entries on our list, including Card Crush, Zumba Cards, Amazon Jackpots and Slots and Casino, present a card- or sweepstakes-style experience, and Zumba Cards' 250% offer is quoted in SC rather than dollars — a different currency model with its own redemption rules, which is worth understanding before you compare it against a cash match like Slots and Casino's 500% up to $2,500 across three deposits.

Several operators also run adjacent product lines. BetUS, for example, pairs its 200% up to $4,000 casino welcome offer with sportsbook and racebook products. Those sit under different terms entirely: sports bonuses use their own rollover rules and odds requirements, and casino playthrough generally cannot be cleared with sports wagers. If you contact us about a bonus, tell us which product it applies to.

Legal standing, eligibility and support

You must be at least 21 in most US jurisdictions to gamble online, and you must be physically located in a state where the activity is permitted. Regulation is state-level, not federal: a handful of states license online casino gaming and run their own licensing, testing and complaints regimes, while sweepstakes and social models operate under a different legal framework again, and offshore sites accepting US customers are not the same thing as sites authorized to serve them. We do not assert a specific license for any brand listed here unless it has been verified, and we encourage you to check the operator's stated licensing before depositing.

If contacting us is about gambling that has stopped being enjoyable, please deal with that first. Deposit limits, loss limits, cooling-off periods and self-exclusion are available at licensed operators, and blocking software can restrict access at device level. Our responsible gambling guidance sets out the practical tools and where free confidential help is available. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline nationwide. Gambling is entertainment with a cost attached — never a way to make money or fix a financial problem.

Other pages worth checking first

• Background on who writes here and how we work: about the editorial team
• The rules governing use of this site: terms and conditions
• Our research on sites operating outside GAMSTOP, for readers asking about non-UK-blocked options

Findings on this page were reviewed as of Sep 25, 2026. Offers, terms and state availability change frequently, so always confirm the current conditions on the operator's own site before you deposit. If something here no longer matches what you see, tell us — corrections from readers are one of the more reliable ways we catch a stale term.